Customer Support Executive

Responsibilities

• As a Customer Support Executive, you will be the first point of call for our customers on any product related questions, or for technical support.
• You will also support keeping our Help Centre up to date, to help empower our customers’ self-learning. You'll have expertise in communicating complicated technology topics in clear, concise ways via technical articles.
• Another part of your role is to  work closely with our Onboarding team during the implementation phase of Creative Force and with our Customer Success team during the adoption / operations part of the customer journey. Allowing you to become familiar with customers’ specific setups and ways of working to ensure the best possible support once the customer becomes operational within Creative Force.

Requirements

The ideal candidate has a passion for service and customer education. Writing should come naturally, alongside an eagerness to proactively communicate with our customers.

You should have a “customer first” mindset, with strong project management skills. A passion for photography, retouching, tech or ecom would be a plus!

As we are an internationally remote team, you should be comfortable working autonomously with support from your colleagues around the world.
We also believe in being “human”, so someone that is willing to be themselves, and strives to build genuine long-lasting relationships with their colleagues and customers. Integrity and honesty are at the heart of what we look for!

Qualifications

• Relevant experience in a customer support role
• Fluent in English, another language is a plus
• Knowledge of tools like Zendesk, Freshdesk or Intercom
• The role will be based in Vietnam, working in ICT (08:00 - 17:00)

Nice to have

• Knowledge of Photoshop and/or other Creative Cloud Applications
• Knowledge of Photo Studio Operations
• Knowledge of Ecom, Retail and/or Brand Operations
• Familiarity with RESTful APIs
• Familiar with agile ways of working
• Comfortable working with GSuite, Slack, Jira, and Hubspot.

What we offer

• Competitive salary and benefits package
• Healthcare: Annual health check-up, Premium Healthcare Insurance for you and your loved ones.
• International working environment, flat and transparent organization
• Working & growing with Young, Ambitious & Talented Team
• Flexible working time, from Monday to Friday
• Work hard, rest well: Enjoy 15 days of annual leave
• Prioritizing a work-life balance with the flexible work-from-home policy
• Social – Health – Insurance paid fully
• Free in-house entertainment facilities, coffee, and snack
• Company trip, big annual year-end party every year, team building, etc

And much more, join us and let yourself explore other fantastic things!

We encourage everybody to apply no matter of gender, sex, race, color, or disablement - but with the above skills and background.

About Creative Force

Creative Force is an end-to-end studio management software transforming the e-commerce content creation process for global brands and large-scale studios around the globe. We take our customer's existing legacy systems, disorganized spreadsheets, and frustratingly manual processes and replace them with our purpose-built software solutions designed to help creatives work more efficiently and provide studio managers with greater insights into their operations.

We pride ourselves on being a global company and our focus is to find the best possible talent around the world. While our home is in Holstebro, Denmark, we have additional offices located in Berlin, Germany, and Hanoi, Vietnam. We also have several people in the US and Europe working fully remotely.